Terms of Use

Ridecord is a web-based dispatch platform for truck dispatchers in the United States who manage several carriers. Among other features, the Services let you turn rate confirmations into loads that you review and confirm; keep drivers updated over WhatsApp through the official WhatsApp Business Platform; see a priority queue of active loads with arrival estimates based on the locations drivers choose to share; track time at each stop and prepare detention and TONU claims for you to review and send; and store carrier documents, check carrier and broker authority and insurance against public FMCSA data, and build carrier packets.

The Services are intended for business use only. They are not designed for personal, family, or household purposes.

We continuously improve the Services and may add, change, or remove features. If we remove a feature that is material to your paid subscription, we will give you reasonable advance notice.

You must be at least 18 years old and able to enter into a binding contract to use the Services. The Services are offered to businesses and professionals located in the United States.

To use the Services, you must create an account and provide accurate, current, and complete information, and keep it up to date. Where available, you may also sign in using a third-party account such as Google; in that case, the information we receive is described in our Privacy Policy.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. The owner of an organization's account is responsible for the team members it invites and for their use of the Services. Notify us immediately at support@ridecord.com if you believe your account has been accessed without authorization.

Subscription. The Services are offered as a monthly subscription that renews automatically each calendar month until canceled. Fees are based on the number of active trucks in your organization during each calendar month, according to the prices published on our website when the month begins. An active truck is a truck with at least one load that reached "dispatched" status or later during the calendar month, measured in your organization's time zone. Fees are not prorated: a truck that was active at any point in a month is billed for that month.

Free trial. New organizations may use the Services free of charge for 30 days. No payment method is required to start the trial. At the end of the trial, you will be notified and asked to choose a paid subscription. Your account will not be charged automatically, since no payment method is required to start the trial.

Payment. Fees are charged in US dollars. We accept Visa, Mastercard, American Express, and Discover, processed by our payment provider, Stripe. Until online payments are available in the app, we may send invoices by email that you can pay through a payment link or by bank transfer. You authorize us and our payment provider to charge the payment method you provide for all fees due under your subscription.

Taxes. Fees do not include taxes. You are responsible for any sales, use, or similar taxes that apply to your purchase, other than taxes based on our income.

Price changes. We may change our prices. We will notify you by email at least 30 days before a price change takes effect, and the new price will apply starting with the next calendar month after that notice period.

Late payment. If a payment fails or an invoice remains unpaid, we will notify you. If the amount is still unpaid 15 days after that notice, we may suspend access to the Services until it is paid.

You can cancel your subscription at any time by contacting us at support@ridecord.com. Once online billing is available, you will also be able to cancel from Settings → Billing in your account.

Cancellation takes effect at the end of the current calendar month, and trucks that were active during that month are billed for it. You will keep access to the Services until the end of that month.

You can request a refund within 7 days of your first paid invoice by writing to support@ridecord.com. After that period, payments are non-refundable, except where required by law.

Ridecord is a software tool for dispatchers. Ridecord is not a freight broker, motor carrier, or dispatcher, and it does not arrange, carry, or insure any freight.

Some features use automated processing, including artificial intelligence, to read rate confirmations, bills of lading, and other documents, to interpret driver messages, and to estimate arrival times. These results may contain errors. You are responsible for reviewing and confirming every load, event, document, and claim before relying on it. A load is not created until you confirm it, and no message, notice, or claim is sent to a broker without your action.

Carrier and broker information obtained from the Federal Motor Carrier Safety Administration (FMCSA) is public data provided as is; you should verify it independently before making business decisions. Detention and TONU claims prepared through the Services are drafts based on the information available; Ridecord does not guarantee that any broker or shipper will pay them.

Automated WhatsApp messages sent to drivers through the Services, such as arrival and departure questions, are sent on your behalf. You are responsible for obtaining each driver's consent to receive messages and for complying with WhatsApp's policies.

The Services let you and the people you work with upload, send, or enter information, including rate confirmations, bills of lading, proofs of delivery, carrier documents, photos, messages, and load, carrier, broker, and driver details ("Your Content"). You keep all rights to Your Content.

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, and display Your Content only as needed to provide, secure, and support the Services for you, as described in our Privacy Policy. Your Content is private to your organization; we do not publish it or make it available to other organizations. The only exception is your organization's logo, which is stored so it can appear in the carrier packets and other documents you choose to send.

You are responsible for Your Content. You represent that you have the rights and any consents needed to upload it and to let us process it, including information about drivers, carriers, and other third parties.

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Sell or otherwise transfer your account or profile.
• Send WhatsApp messages through the Services to drivers or other people who have not agreed to receive them, or use the Services to send spam.
• Upload documents, data, or photos that you do not have the right to share, including another company's documents without its authorization.
• Enter false information about carriers, drivers, brokers, or loads, or impersonate a carrier, broker, or any other company.
• Attempt to access data belonging to another organization on the platform.
• Resell or redistribute data obtained through the Services, including FMCSA data, outside of your own dispatch operations.
• Copy, modify, reverse engineer, decompile, or attempt to extract the source code of the Services, except as permitted by law.
• Interfere with or disrupt the Services, probe or test their vulnerability, or bypass any security or access controls.
• Use bots, scrapers, or other automated means to access the Services, except through features we provide for that purpose.
• Upload viruses, malware, or other harmful code.
• Use the Services in violation of any applicable law or regulation, or to infringe anyone's rights.

We may investigate violations and suspend or terminate accounts involved in them.

The Services work with, and may link to, services and websites that we do not own or control, including WhatsApp (Meta), Google, the FMCSA, Mapbox, and Stripe. Your use of those services is governed by their own terms and policies. We are not responsible for their content, availability, or practices, and an outage or change in a third-party service is not a breach of these Terms by Ridecord.

Ridecord may send text messages (SMS) related to your account, such as verification codes and account alerts, under the program name "Ridecord." Message frequency varies with your activity. Message and data rates may apply.

You can stop receiving text messages at any time by replying STOP. Reply HELP for help, or contact us at support@ridecord.com. Wireless carriers are not liable for delayed or undelivered messages.

Messages sent to drivers over WhatsApp through the Services are not part of this SMS program; they are covered in the section on dispatcher responsibility above.

The Services, including the software, design, text, graphics, and the Ridecord name and logo, are owned by Ridecord or its licensors and are protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes during your subscription.

If you send us suggestions or feedback, we may use them without restriction or compensation to you.

We respect intellectual property rights. If you believe that material available through the Services infringes a copyright you own or control, please write to support@ridecord.com with: a description of the copyrighted work; a description of the material you believe is infringing and where it is located; your contact information; a statement that you believe in good faith that the use is not authorized; and a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

You may stop using the Services and cancel your subscription at any time, as described above. The owner of an organization's account can also delete the organization from Settings; it is deactivated immediately and can be restored within 30 days, after which its data is permanently deleted as described in our Privacy Policy.

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay fees when due, or use the Services in a way that creates legal risk or harms other users or Ridecord. Where reasonable, we will notify you first and give you an opportunity to fix the problem.

Sections that by their nature should survive termination, including those on fees owed, Your Content, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Ridecord disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that information produced by the Services, including extracted data, arrival estimates, FMCSA data, and claim drafts, will be accurate or complete.

To the fullest extent permitted by law, Ridecord will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, loads, business, or data, arising out of or related to the Services or these Terms, even if we have been advised of the possibility of those damages.

To the fullest extent permitted by law, Ridecord's total liability for all claims arising out of or related to the Services or these Terms will not exceed the total amount you paid to Ridecord for the Services during the 12 months before the event giving rise to the liability.

You agree to defend, indemnify, and hold harmless Ridecord and its members, officers, and employees from any claims, damages, losses, and expenses, including reasonable attorneys' fees, arising out of Your Content, messages sent through your account, your violation of these Terms, or your violation of any law or the rights of a third party.

Informal negotiation. Before starting any formal proceeding, you and Ridecord agree to try to resolve any dispute informally for at least 30 days after one party sends the other written notice of the dispute. Notices to Ridecord should be sent to support@ridecord.com.

Binding arbitration. If the dispute is not resolved within those 30 days, it will be finally resolved by binding arbitration administered under the commercial rules of a recognized arbitration provider, before a single arbitrator. The arbitration will take place in Harris County, Texas, unless the parties agree to hold it remotely. If the arbitration fees you are required to pay are deemed excessive, Ridecord will pay them. The arbitrator's decision may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek temporary injunctive relief in court to protect its intellectual property or confidential information.

Individual claims only. To the extent permitted by law, disputes will be resolved on an individual basis, and not as a plaintiff or class member in any class, consolidated, or representative proceeding.

Court proceedings. If a dispute proceeds in court rather than arbitration, it will be brought exclusively in the state or federal courts located in Harris County, Texas, and both parties consent to the jurisdiction of those courts.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. The agreement to arbitrate is also governed by the Federal Arbitration Act.

We may update these Terms from time to time. When we make material changes, we will notify you by email from support@ridecord.com before they take effect and update the date at the top of this page. By continuing to use the Services after the changes take effect, you accept the updated Terms.

These Terms and our Privacy Policy are the entire agreement between you and Ridecord about the Services. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. You agree to receive communications from us electronically, and electronic notices satisfy any requirement that they be in writing.

If you have questions about these Terms, contact us:

• Ridecord LLC
• PO Box 55224, Houston, TX 77255
• support@ridecord.com
• +1 (346) 501-4894